Megan Phan

About

Megan Phan is a highly experienced Client Director at Data#3, responsible for strategic relationships with two of Australia's largest mining and resources companies. With a background that began in engineering, she has spent the past 15+ years in senior client management roles across banking, government, and technology sectors. Megan is known for her deep executive relationships, commercial acumen, and ability to align complex technology solutions to critical business outcomes.

Experience

1. 2018-03 — Present

   Current
   Client Director

   Data#3

   Leads strategic relationships and multi-million dollar technology programs for two Tier-1 mining and resources clients.

   • Grew annual contract value from $18M to $47M within four years
   • Personally manages relationships with CEO, CFO and CIO levels
   • Coordinates cross-practice delivery teams across Data#3, vendors and third parties
2. 2012-06 — 2018-02
   Executive Account Director

   Telstra

   Owned the Federal Government and major manufacturing portfolios for Telstra Enterprise.

   • Managed $120M+ annual revenue base across 11 federal agencies and manufacturing clients
   • Led the transition of legacy voice and data services to next-generation cloud and SD-WAN solutions
   • Achieved 98% client retention and Net Promoter Score above industry average
3. 2008-01 — 2012-05
   Senior Client Manager

   Commonwealth Bank of Australia

   Managed relationships with large retail and resources sector clients within CBA Institutional Banking.

   • Delivered tailored financing and technology-enabled cash management solutions
   • Grew wallet share by 34% across key manufacturing and retail clients
   • Acted as trusted advisor on digital transformation initiatives
4. 2004-09 — 2007-12
   Manager, Technology Consulting

   Deloitte Australia

   Provided technology strategy and program delivery services to Federal Government and resources clients.

   • Led ERP and business process transformation projects
   • Developed go-to-market strategies for emerging technology services
5. 1999-02 — 2004-08
   Senior Systems Engineer

   BHP

   Began career in engineering and operations technology roles supporting large-scale mining operations.

   • Designed and implemented industrial control and SCADA systems across iron ore and coal operations
   • Led several operational technology improvement initiatives that delivered multimillion dollar productivity gains
6. 1996-01 — 1998-12
   Graduate Engineer

   Queensland Government

   Early career engineering role within the Department of Main Roads.

   • Developed infrastructure planning models and early GIS-based asset management tools

Projects

1. Operational Technology Security and Resilience Program

   2022-01 — 2024-06
   BHP · Mining · as Executive Sponsor & Account Director

   Implemented enterprise-wide OT security framework across 27 global sites, reducing cyber incident exposure by 82% and meeting new critical infrastructure regulations.

   FortinetPalo AltoMicrosoft SentinelNozomi NetworksAWS
2. Enterprise Cloud and Digital Workplace Transformation

   2020-07 — 2023-12
   Rio Tinto · Mining · as Strategic Account Lead

   Delivered a multi-year program that migrated 18,000 users to modern collaboration tools, reduced on-premise data centre footprint by 65%, and achieved $9.2M in annual run-rate savings.

   Microsoft 365AzureServiceNowCisco WebexPower Platform
3. Autonomous Haulage Systems Integration

   2019-05 — 2021-04
   Fortescue Metals Group · Mining · as Strategic Account Executive

   Orchestrated technology integration layer for autonomous fleet management that improved safety metrics by 41% and increased equipment utilisation by 22%.

   Hexagon MiningMicrosoft AzureThingworxCAT MineStar
4. Secure Mobility and Endpoint Modernisation

   2015-03 — 2017-08
   Department of Defence · Federal Government · as Client Manager

   Successfully deployed modern endpoint management to 8,500 Defence personnel, improving security posture and achieving IRAP compliance within 14 months.

   IntuneAzure ADWindows 10/11SophosIvanti
5. Digital Supply Chain Platform

   2009-11 — 2011-06
   Wesfarmers · Retail · as Senior Client Manager

   Designed and delivered integrated supply chain visibility platform resulting in 27% reduction in inventory holding costs and 19% improvement in on-time delivery for Bunnings and Coles businesses.

   SAP S/4HANAAzure IoTPower BIOracle Cloud
6. Manufacturing Execution System Upgrade

   2005-04 — 2006-12
   BlueScope Steel · Manufacturing · as Technology Consulting Manager

   Led upgrade of plant-floor MES systems across three major sites, delivering 14% increase in throughput and $11M in annualised operational savings.

   Rockwell AutomationOSIsoft PISQL ServerCustom .NET

Beyond the day job

Skills and experience from outside the day job — community, volunteering, hobbies and more.

1. Brisbane Girls Hockey Club

   Sport / coaching
   Brisbane Girls Hockey Club

   Coaches junior hockey teams and serves on the club's governance committee.

   Stakeholder EngagementTeam LeadershipVolunteer Management
2. Women in STEM Mentor

   Teaching / mentoring
   Engineers Australia

   Provides ongoing career mentoring to early and mid-career female engineers transitioning into commercial and leadership roles.

   Career CoachingLeadership DevelopmentSTEM Advocacy
3. Local School P&C Treasurer

   Community / club
   Indooroopilly State School P&C

   Manages finances and fundraising for one of Brisbane's largest primary schools.

   Budget ManagementCommunity EngagementFinancial Governance

Peer endorsements

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